We want you to be happy with RDesk. If it is not right for you, you can get your money back. This policy forms part of our Terms of Service.
01Free trial first
Every new account can try RDesk free before paying, so you can check that it works on your computers and network. You are never charged for the trial.
02First payment — 14 days, full refund
You can request a full refund of your first payment for any monthly or yearly plan within 14 days of the payment date, for any reason.
03Renewals
- Yearly renewals: you can request a full refund within 14 days of the renewal date if you have not meaningfully used the Service since the renewal.
- Monthly renewals: you can cancel at any time and you will not be charged again. If a renewal charge was made by mistake (for example, you forgot to cancel and have not used RDesk since), tell us within 14 days and we will refund it.
04Cancelling
You can cancel at any time by emailing support@rdesk.bd or using the contact form. After cancelling you keep access until the end of the period you have paid for, and you are not charged again.
05How to request a refund
Email support@rdesk.bd or use the contact form from the email address on your account, with the date and amount of the payment. You do not need to give a reason.
If your order was processed by Paddle.com, our online reseller and Merchant of Record, you can also request the refund directly from Paddle using the link in your receipt email or at paddle.net.
06When you receive the money
Approved refunds are issued to the original payment method — card, bank, or mobile wallet (bKash, Nagad and others) — within 5 business days of approval. Depending on your bank or wallet provider it can take a further 5–10 business days to appear on your statement.
When a refund is issued, the paid plan on that account ends.
07When we may refuse
We may refuse a refund where the account was suspended for breaking our Acceptable Use Policy (for example unauthorised access or scams), or where refund requests are clearly being abused. This does not affect any rights you have under the consumer law of your country.
08Contact
Billing and refunds: support@rdesk.bd
See also our Terms of Service, Privacy Policy and pricing.